SIR30216
Certificate III in Retail.
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Study Method | Online and traineeship |
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Course Provider | Protea College |
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Recognition | Nationally Recognised Training |
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Start Date | Enquire for start dates |
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Course Overview
The SIR30216 Certificate III in Retail is designed for aspiring or entry-level retail workers who work (or aspire to work) in business such as supermarkets, department stores, quick-service restaurants, and speciality retailers.
This course will teach you to:
- interact and communicate with a diverse range of customers to assist with basic enquiries and contribute to a service culture.
- solve customer problems and use techniques to deal with customer difficulties.
- build customer relationships and foster customer loyalty.
- communicate and work cooperatively with both peer and senior team members to contribute to the achievement of team goals.
- work effectively in the retail environment by integrating knowledge of workplace rights and responsibilities, organisational policies and procedures into daily work activities.
- identify security risks related to customers, team members, merchandise and money, and take appropriate action, within scope of job role, to eliminate or minimise those risks.
- deliver quality customer service and sell to retail customers. It requires the ability to determine customer needs, match products and services to their needs, and facilitate a sale.
- follow organisational policies and procedures for safe work practice.
- organise, clean and maintain the work environment to ensure optimal workplace appearance and safety.
- organise and prioritise individual work requirements (identify tasks for completion, complete tasks according to workplace requirements and respond to changes in personal work requirements).
- recognise and interact productively with diversity in the workplace.
- receive and store retail stock.
- balance and reconcile a register or terminal in a retail environment, clear registers, count money, calculate non cash transactions, and reconcile and record takings.
Career Opportunities
Successful completion of the SIR30216 Certificate III in Retail can lead to a range of career opportunities that are both challenging and rewarding including working as a:
- Senior Sales Assistant
- Crew Leader
- Shift Manager
- Team Leader
- Merchandise Coordinator
These are just some of the endless career opportunities presented by this course!
Course Details
- Course Name – SIR30216 Certificate III in Retail
- Course Provider – Protea College (RTO 41117, CRICOS 03415G)
- Course Delivery – Online and traineeship
- Campus Location – Level 1, 344 Queen Street, Brisbane, QLD, 4000
- Course Duration – Seven to 24 months (traineeship), flexible up to 12 months (online)
- Units – 13
- Course Starting Dates – Enquire for start dates
About Protea College
At Protea College (RTO 41117, CRICOS 03415G), we have a clear purpose: to educate, equip and qualify you with skills needed to start or progress your career.
We hire trainers that are not just experienced and qualified, but caring and motivated to go the extra mile for their students.
We use high quality training resources that engage our student and help them to enjoy studying, whether online or on campus.
Our flexible learning gives you the option to study on campus or online, as it suits your lifestyle.
Payment Options
$1,450 (Online)
Subjects
UNITS
- SIRXCEG001 Engage the customer
- SIRXCEG002 Assist with customer difficulties
- SIRXCEG003 Build customer relationships and loyalty
- SIRXCOM002 Work effectively in a team
- SIRXIND001 Work effectively in a service environment
- SIRXRSK001 Identify and respond to security risks
- SIRXSLS001 Sell to the retail customer
- SIRWHS002 Contribute to workplace health and safety
ELECTIVE UNITS
- SIRRRTF001 Balance and secure point of sale terminal
- SIRRINV001 Receive and handle retail stock
- BSBDIV301 Work effectively with diversity
- SIRXIND003 Organise personal work requirements
- SIRXIND002 Organise and maintain the store environment
Entry Requirements
- 16 years of age
- Year 10 (or equivalent)
Testimonials
I would just like to say that although this course was challenging at times, I found it both educational and enjoyable. Thank you and your staff for all the support I received whilst studying.
Cindy P.
I just want to say a massive thank you to Protea College for all your help, advice and assistance throughout my course. I really appreciate it!
Patricia R.
I found the whole experience very comfortable and informative with the added bonus of a payment plan for the fees. The acknowledgement of my previous experience and certification was extremely valuable and rewarding. I have already gained work since receiving my certificate. Thanks again
Lou.P
Enquire Now.
Interested in taking this course, have any further questions, or just need help with making the right choice? Complete the form below and a Student Advisor from Protea College will contact you shortly.
By submitting this form I accept Search Courses’ Privacy Policy and Terms and Conditions.